A request stays reserved for up to 72 hours
If the helper declines or does not respond within 72 hours, the reserved unlock is returned to the employer’s available balance. It is not a cash refund.
When an unlock is used
When an employer asks to connect with a helper, one Profile Unlock is reserved. It is used only if the helper accepts the request and shares their contact number.
- If the helper declines or does not respond within 72 hours, the reserved unlock is returned to the employer's available balance.
- A returned unlock is restored to the account balance; it is not a cash refund to a card or bank account.
- After a helper accepts and shares their number, the employer can reopen that contact through the account without spending another unlock.
Packages and checkout
Current package prices and availability are shown on the pricing page and at secure checkout. Review the package, total price and payment provider before confirming. Package balances cannot be withdrawn as cash or transferred to another account.
The helper and employer relationship
Helpers can create profiles, apply and respond to contact requests for free. Employers and helpers discuss the job and any employment terms directly. Helpers Connect does not collect, hold or pay a helper's salary.
- Do not send wages, deposits or payment details through a contact request.
- If a helper is asked to pay a fee to get work, report it using the no-fee promise page.
Reviewed 3 November 2026. Official rules and app features can change; check the linked sources and current in-app information.